Monarch Mental Health & Wellness | Privacy Policy

SMS Privacy Policy

At Monarch Mental Health & Wellness, we prioritize your privacy and transparency. This policy explains how we collect, use, and protect your information when you opt in for SMS communications.

1. What We Collect
When you enroll in our SMS service, through our website contact form, email, or other means, we collect your name, email address, mailing address and mobile phone number, and record your consent for messaging. 

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2. Purpose of Use
We use your data exclusively to send messages about your care, such as appointment reminders, practice updates, or wellness notifications. We do not share your data or approval status with any third parties for marketing purposes. 

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3. Message Content & Security
SMS messages are used only for non-sensitive communications, like reminders or check-ins. We avoid including any protected health information (PHI) (e.g., diagnosis, treatment details) to maintain HIPAA compliance.

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4. Consent & Opt-Out Instructions
By providing your phone number, you agree to receive SMS messages from us. Please note, depending on your plan, message and data rates may apply. Messages are recurring and message frequency varies. You can unsubscribe at any time by replying STOP or CANCEL, or by contacting us directly via phone or email. We will remove you from our list within 24 hours and send a final confirmation message. If you need help or have questions, just reply HELP, and we’ll send contact details and assistance options.

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5. Data Protection Measures
Your information is securely stored and accessible only by authorized staff. We employ technical safeguards to minimize unauthorized access and protect your privacy.

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6. Data Retention
We retain your data only as long as you remain enrolled in our SMS service. You can request that your information be deleted at any time.

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7. Policy Updates & Changes
We may update this SMS Privacy Policy occasionally. Significant changes will be posted on our website and communicated to subscribers, if necessary.

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Why This Matters
Standard SMS is not encrypted and may expose messages to unauthorized access. Our policy follows HIPAA best practices by using SMS only for non-sensitive content, obtaining proper consent, and limiting data exposure.

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Need More Help?
For questions or to request a paper copy of this policy, please contact us at:
Phone: (804) 223‑3165
Email: frontdesk@monarchmentalwellness.com

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Thank you for trusting Monarch Mental Health & Wellness with your care.